In a fairly uncharacteristic move, CSC rejected a traditionally strong “not invented here” syndrome and has joined forces with Skytap for their CloudLab service. The Skytap-powered CloudLab has been in customer testing at CSC since mid-August and is now generally available to CSC customers.
Within the domain of enterprise IT, public cloud usage typically falls into one of three categories – dev/test, big data analytics, and new Web/e-commerce projects. From a data center perspective, dev/test has the most impact on reducing costs and improving user satisfaction among cloud opportunities. At Unisys (my employer), our engineering IT support group implemented the “Engineering Resource Lab,” an internal dev/test private cloud, saving a lot of money and dramatically improving developer satisfaction due to reduced provisioning time for infrastructure (from weeks to minutes). We’re working with many of our clients on similar projects to deploy internal private clouds for development and test environments, leveraging the knowledge and IP we developed for our own internal use.
Skytap has been at the dev/test cloud game for longer than most, and their solution is very well-regarded. I’ve written about them before, most recently when they rolled out a sophisticated virtual network provisioning capability. I don’t have any good information about internal cloud technologies that CSC might have been working on, but their selection of Skytap to power their public test/dev cloud should enable them to compete better against IBM’s highly successful Smart Business Development & Test Cloud solution, at least in the short run.
Here’s some more information I received in an interview with Sundar Raghavan, Skytap’s chief product and marketing officer:
- CSC CloudLab is feature/function identical to Skytap’s own service – only branding and perhaps customer SLA terms have changed. Updates to Skytap get propagated to CloudLab after being certified by CSC – typically in 1-2 days.
- Skytap gets paid a usage fee from CSC based on the users/usage of their customers. How CSC charges for CloudLab is up to them.
- Skytap provided the software and supports the operation of CloudLab, while CSC provided the hardware, data center and day-to-day operations team to run it.
- This is non-exclusive on both sides. Skytap is interested in similar partnerships with big outsourcers and systems integrators, and CSC is free to bring in other partners.
- The main CloudLab service is multi-tenanted, but Skytap would be happy to support CSC if they want to operate a managed private (e.g. single-tenant) CloudLab instance for one or more of CSC’s larger customers.
With CSC’s experience in the data center, I would not doubt it if there were more than one internal effort under way to address this market. It must have been an interesting discussion when the decision was made to “outsource” this to Skytap. In the short run, at least, this relationship puts CSC into a strong position for dev/test cloud services. It will be interesting, however, to see how long CSC will choose to rely on a third party for a capability that they should have been able to grow internally. If I were a client, I would also wonder if CSC would be a good partner to help me build a competitive internal dev/test cloud.
For Skytap, this partnership is really fantastic. CSC’s global footprint, deep client relationships, and broad coverage across commercial and government markets ought to result in a dramatic increase in business. CSC’s stamp of approval will be a very marketable asset for Skytap when they are selling direct as well. It’s a great endorsement and should allay most prospect’s fears about Skytap’s suitability for enterprise-level work. Kudos to the Skytap team.
John, Thanks for the post. I work for Skytap. My experience with enterprise customers is that they like solution partners that bring the best solution ideas to them. In that regard, I agree with you that CSC doing right by the customer by partnering with Skytap instead of getting caught up with the “N-I-H” issues.