How to revamp your IT operational plan without getting fired

Hey there, aren’t you the one who keeps telling everybody that the IT operations team is a service provider to the business? That you’re customer-centric? That you deliver high-quality technological capabilities for a fair price? Aren’t you the one who said that you know what it takes to satisfy the needs of developers and application owners and your IT operational plan is foolproof?

If that’s the case, then why are your “clients” taking as much business as they can to public clouds and other service providers? If your service is so awesome, why do the budget owners keep telling you you’re too slow, expensive and are lacking capabilities they can get elsewhere?

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